There’s enough evidence on Google that the best way to build a product is by building it from the perspective of the user. We can’t argue against that anymore.
But what struck me the other day, however, is that I can’t be user centered without being people centered. And that means really caring about people; including the people I work with.
The same questions I ask to make sure users are happy, I need to ask about the people I work with as well:
We all have the responsibility of being people centered. It’s not a job description. It’s being human.